Telemedicine Vendors

Telemedicine Vendor Options

This list summarizes the key functionality of the various telemedicine products as reported by the vendors on their own websites. These companies have not been reviewed or vetted by the DuPage County Medical Society (DCMS); this compiled information is provided strictly as a reference for physicians seeking to implement telemedicine into their practice. The list is not exhaustive.

This information is intended to serve solely as a general resource. No recommendation or endorsement by the DuPage County Medical Society for the business(es) or service(s) listed is expressed or implied. This information does not constitute legal advice. DCMS is not responsible for the recommendations of or the quality of the work provided by any of the parties listed.

Physicians must be sure to execute a business associate agreement with the telemedicine vendor.

EHR Vendor Telemedicine Options

Allscripts | Functionality/Options:

         Video telemedicine functionality embedded into Follow My Health patient portal

         Connect via a mobile app or the web

         Email visits; scheduled video visits; on-demand video visits


         $89/physician/month with a $3,000 one-time implementation fee

athenahealth | Functionality/Options:

         Currently no integrated telemedicine, but several vendors integrate directly to athenahealth API and offer interfaces for free; see athenahealth marketplace for options


         Discuss/negotiate directly with chosen vendor

eClinicalWorks | Functionality/Options:

         Patients’ clinical data fully integrated with Healow TeleVisits app

         Access to all tools, like lab interfacing and e-prescribing

         Intelligent bandwidth management provides stable and secure connection, optimized to prevent skip, lag, or loss of audio quality

         Uses existing computers, networks and, webcams (no need for plug-ins)

         Works with every browser

         Can be accessed from patient device, through patient portal, or Healow app

         Healow TeleVisits reimbursable under many public and private payer plans


         $2/visit for the physician

eMDs |

Aprima EHR

         Plan to roll out telemedicine options later this year, offering integrated video system from within EHR and will allow clinicians to document in real-time in main chart and avoid duplication, mixes of PDFs that aren’t structured, etc.



Solution Series EHR & Practice Partner EHR


         Telehealth part of complete patient communications suite that includes reminders, secure text, blast notifications, online scheduling, etc. Clinicians can invite patients to video chat and have open while documenting directly into chart



Greenway |

Chiron Health Telemedicine Video Visits


         Integrates with Intergy and Prime Suite

         Appointment scheduled using Greenway’s medical scheduling software (like inoffice visits) sync automatically with Chiron Health

         Patient insurance information auto-synced

         Telemedicine eligibility verification

         Full tech support for patients and physicians

         Guarantees full reimbursement from private payers for video visits


         Contact Greenway for telemedicine pricing via Chiron Health

OTTO Telehealth


         Two-way secure HD video

         Seamless EHR integration with Intergy and Prime Suite

         Integration with Greenway Patient Portal & Appointment Reminder system (no double documentation)

         Bilingual – connect with patients in English and Spanish


         Contact Greenway for telemedicine pricing via OTTO Telehealth

IM Your Doc


         HIPAA-compliant, real-time messaging on mobile devices and computer browser

         Share images and documents in real time

         View on mobile device while staying compliant

         Video calling enabling physicians to initiate telemedicine encounters

         Group messaging


         Contact Greenway for telemedicine pricing via IM Your Doc

NextGen | tual_Visits_R3.pdf


         OTTO Health telemedicine application integrates with NextGen

         Physicians can use a different telemedicine provider, and they can integrate, but OTTO is the solution NextGen sells

         Physicians can schedule and launch a visit from NextGen workspace

         Patients can access the platform through streamlined application – available on the web or any iOS or Android device


         Set-up fee: $400-$500/physician

         Tiered pricing: Starts at $75/month/physician and tapers (based on number of physicians)

Standalone Telemedicine Vendor Options

Amwell | Functionality/Options:

         Patient-to-physician, physician-to-physician, and multiparty video visits

         Telemedicine visits by video and phone

         On-demand or scheduled clinical services

         Web and mobile apps

         Can integrate with major EHRs – scheduling integration and inbound/outbound clinical integration option

         Can pull from EHR and pharmacy

         Can document notes

         Offers full library of CPT codes and billable ICD-10 codes

         Supports secure messaging, patient education materials, e-prescribing, and sick slips

         Set own schedule or log on for on-demand visits

         Apple Health integration so patients can use devices in home

         Can white-label: Brand a service, a specialty, or a facility

         Put doctors on your service, or get wraparound support for after-hours as needed through the Online Care Group

         Option to create a free private practice on Amwell’s health care marketplace

         Patients come in through the Amwell patient platform seeking care

         Practice under your own brand

         Set your own visit price and schedule

         Minimum of two appointment postings/week

         24-hour support


         Check with Amwell for pricing option

Backline | Functionality:

         Virtual, HIPAA Compliant Video Visits

         Secure Messaging

         Secure File Sharing

         Send Notifications

         Complete and Sign Documents



CareClix | Functionality/Options:

         Provide patients with seamless virtual consultations (any device and location)

         Simple mobile apps

         No-browser plug-ins to configure


         Clinical data can be shared between patients, physicians, and specialists

         Customized platform


         Patient portal

         Group consultations

         Support for remote patient monitoring (RPM) devices

         EHR integration and claims tracking


         Insurance eligibility verification


         Contact CareClix for options | (Offers free options) Functionality/Options:

         No download required – works in most popular browsers

         Live chat

         HD audio visit

         HD video visit

         Virtual waiting room

         Meeting history


         Business associate agreement included


         Professional: $35/month

         Clinic: $50/month/physician

Medici | Functionality/Options:

         HIPAA-compliant mobile app

         Secure text, voice, and video visits

         Keeps history of messages

         In-app billing (physicians can bill as they currently do in their practice)



         Connect with colleagues using Colleague Chat or Group Chat features

         Review or export consults



SimpleVisit |


         HIPAA-compliant video compatible with any communication platform, including skype, google hangouts, facetime, and more

         No new hardware, downloads or logins necessary

         All sessions managed and supported by a live receptionist

         Onboarding of new clients within 7 days


         $150 per month per provider, with a 40 visit cap

         Custom solutions available upon request

         Large group discounts

SnapMD | Functionality/Options:

         HD video

         Platform access from a PC, Mac, or mobile device (iOs/Android platform)

         Secure file sharing across the platform


         Single sign-on access

         Branded to physician’s practice (like a virtual storefront)

         Manage individual or family patient accounts

         Automated patient queue and triage center

         Medical device integration (e.g., stethoscope, otoscope, dermatoscope)

         Supports staff management for integrated health care delivery – ability to manage patient scheduling, traffic management, file sharing, reporting, etc.

         Includes dashboard and custom analytics reporting tools

         API and SDK libraries

         Allows patients to easily schedule visits, make payments, review past appointments, and access reports


         Contact SnapMD for pricing options

Zipnosis | Functionality/Options:

         Asynchronous online interview

         Video and phone consultations (upgrade feature)

         Real-time chat

         Suite of APIs and EHR integration specialists

         E-prescribing software and organic clinical decision support

         Population segmentation: eligibility + claims – support population health management or manage billing and claims

         Patient outreach – Patients can opt in to receive a call to help them schedule an appointment, based on concern and reason for referral out of the system

         Reporting Access standard and customized reports in areas such as clinical operations, service utilization and visit volumes, clinician performance, and more


         $159/month/authorized clinician user plus a one-time setup fee

Zoom |


         High-quality video conferencing, even in low-bandwidth environment

         Connect physicians, patients, and specialists for regular or urgent care

         Physicians can see who is waiting while maintaining patient privacy

         Recorded session review

         Enhanced collaboration features

         Internal communications between administrative and medical staff

         Integrates seamlessly with Epic

         EHR and medical device integrations

         HD video and audio

         HIPAA (signed BAA) and PIPEDA/PHIPA compliance with complete end-to-end 256-bit AES encryption.

         Never has access to PHI/doesn’t persistently store transmitted information


         HIPAA/PIPEDA plans start at $200/month

Dock Health | Functionality/Options:

         HIPAA compliant

         Free For COVID-19 Response

         Invite teammates and comment

         Create and assign tasks and subtasks with patient context

         Add due dates

         Flag & set task status

         Create multiple lists

         View history of events

Other possible options

Amazon Chime Cisco

Click Meeting Join Me Polycom

Skype for Business Vidyo

Secure Video

Blue Stream Health - Has free options - Has free options - Has free options